RAYYA NUTRI DELIVERY TERMS AND CONDITION
1. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. An estimated delivery time will be provided to you once your order is placed.
3. Delivery times are estimates and commence from the time of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
4. Time of delivery may vary due delivery location and traffic.
Personal Contact Information
Rayya Nutri may collect the following information from users of our site: first name, last name, street address, area and city, phone and contact numbers, e-mail address, GPS location (mobile site) (collectively, “Personally Identifiable Information” or “PII”).
In addition, Rayya Nutri may collect information regarding Rayya Nutri account holders, past Rayya Nutri orders, customer service inquiries, service reviews and certain social networking preferences (e.g. pages you “Like” or “Recommend”).
Rayya Nutri also uses web analytics software to track and analyse traffic on the site in connection with Rayya Nutri advertising and promotion of Rayya Nutri services. We may publish these statistics or share them with third parties without including PII.
Non-Personally Identifiable Information (or “Non-PII”) is aggregated information, demographic information and any other information that does not reveal your specific identity. We and our third party service providers may collect Non-PII from you, including your MAC address, your computer type, screen resolution, OS version, Internet browser and demographic data, for example your location,
IP Addresses are the Internet Protocol addresses of the computers that you are using. Your IP Address is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time(s) of such visit(s) and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.
Use of your information
User generated content posted through the site such as service reviews and certain social networking preferences (e.g. pages you “Like” or “Recommend”) may be viewed by the public. Accordingly, Rayya Nutri cannot ensure the privacy of any PII included in such user-generated content.
Non-Personally Identifiable Information. Because Non-PII does not personally identify you, we may use such information for any purpose. In addition, we reserve the right to share such Non PII, which does not personally identify you, with our affiliates and with other third parties, for any purpose. In some instances, we may combine Non-PII with PII (such as combining your name with your geographical location). If we do combine any Non-PII with PII, the combined information will be treated by us as PII hereunder as long as it is so combined.
IP Addresses. We use IP addresses for purposes such as calculating site usage levels, helping diagnose server problems, and administering the site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose PII. Please note that we treat IP Addresses, server log files and related information as Non-PII, except where we are required to do otherwise under applicable law
Your Email Address
ATM, Credit Cards and Payment Information
When you place an order through the website, you are required to select a method of payment. Rayya Nutri is not interested in your debit/credit card information nor do store any of your debit/credit information, since orders could be paid directly through the methods of payment such as cash, credit card or payment checks.
Online debit/credit card payment is also an option. For transactions with online debit/credits, we transmit your entire card information to the appropriate debit/credit card company in encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information.
Order Placement Information
Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order. Personal information collected at our site will be shared when processing your order. We have an agreement with all member of Rayya Nutri restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.
Navigation and Click Stream Data
As you browse our website, we gather navigational and click stream data that shows which pages you have website, what kind of features you have used or how long you have stayed on a particular page etc. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyse your purchases from us; to facilitate and improve your use of the website; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the website or on a third party’s website and for internal purposes. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the website.
We May Use Advertising Companies to Serve Ads For Us
These companies may employ cookies and action tags to measure advertising effectiveness. They may also use this technology to serve specialized or relevant advertising content and/or recommendations to you on the website or on their websites. Any information that these third parties collect via cookies and action tags is completely anonymous and does not contain any personal contact information
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you do not want to receive marketing communications from us via e-mail or participate in our ad-customization programs, simply communicate your preference to us via e-mail or log onto your account at website to change your relevant settings from my account link on the user main page
Do We Disclose Your Personal Information?
We may disclose your information to our staff and to third parties involved in the delivery of your order, and the analysis and support of your use of the website. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.
How Is Personally Identifiable Information Disclosed?
We may disclose PII:
To our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfilment, infrastructure provision, IT services, customer service, e-mail delivery services, credit card processing and other similar services to enable them to provide services.
As required to fulfill your purchase (e.g., to our Rayya Nutri partners to enable them to fulfill your order).
To identify you to any person to whom you send messages regarding Site-related content through the Site.
To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
As we believe to be appropriate: (a) under applicable law including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain
When you visit our site, our server sends your computer a “cookie.” This cookie is a small packet of information that identifies you as a user of our system. Cookies save you time by retaining your contact information. Cookies do not deliver viruses, and can only be read by the server that sent you the cookie. You have the ability to accept or decline cookies by modifying the settings in your browser. Please bear in mind however, that you may not be able to use all the features of our site if cookies are disabled.
Protection of Your Personal Information
Our website has secure pages to collect user information and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari and Chrome.
We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the
Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem)
Information About Services We Offer
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you details of products, services, discounts, promotions and campaigns, which we think, may be of interest to you. We may send you marketing communications with your consent. If at any time, you do not wish to receive these details and wish to unsubscribe from marketing communications, contact us via e-mail or log onto your account to change your relevant settings from my account link on the user main page.
Verifying, Updating and Amending Personal Information Rayya Nutri.com
You can update your personal information at any time by logging-in to your membership account and accessing “My Account”, where you can update your personal information mentioned in “Account Info” and “Saved Address”.
Users who order as guests cannot view or change their details on the website once an order has been submitted. Any changes which affect the fulfillment of an order should be communicated directly.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed.
P.O Box 118237 East Crescent, the Palm Jumeirah Dubai UAE
Fax: (+971) 04/3944785
Phone: (+971) 4/5247777
Calls to and from Rayya Nutri may be recorded for quality and training purposes.
Rayya Nutri takes customer satisfaction very seriously. In the case of problems with your order, please contact www.RayyaNutri.com through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by Rayya Nutri, We will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction
Once you have selected your order from the menu, you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, Rayya Nutri will begin processing your order and we will send a message on the final page that your order has been received and sent successfully. Where any payment you make is not authorized, you will be returned to the previous page on the website and we shall not be obliged to provide the services.
Once your order has been accepted, this represents an agreement between you the customer and the Rayya Nutri. We have sole responsibility for this order. Cash payments are made directly upon delivery to fulfill the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by agent of the Rayya Nutri. Delivery charges are calculated per order and based on the policy. Any delivery charges or any other fees will be displayed clearly in your Order Summary.
Debit / Credit Cards:
The customer is liable to pay by cash upon delivery any extra charges the Rayya Nutri might charge as a result of the “Special Request” or the “General Request” placed by the customer.
You may cancel the order if the delivery time exceeded the delivery promise time; your paid amount will be refunded back to your account.
The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order.
The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
The customer would be reimbursed in case the faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject own reimbursement policy).
Credit or Debit cards used in placing orders through the online payment gateway on Rayya Nutri.com website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.
During any product delivery, if the client is not available in the address specified in the system, the meals ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a meal to an address where he/she does not exist
You have the right to cancel an order up to 5 minutes from placing the order on our website.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.
An order may be subsequently cancelled by us after you have received a confirmation Rayya Nutri.com reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.