5 powerful use cases for chatbots in eCommerce Infographic

December 23, 2022 no comments admin Categories Generative AI

chatbot use cases

While this number might seem impossible, it certainly shows that these tools can give you a hand in a day-to-day job. The tool will reply to users immediately and provide them with the necessary information. And while being online 24/7 is important, replying quickly is another thing that visitors appreciate. In fact, 90% of customers rate an “immediate” response as essential or very important when they have a customer service question.

What is the popularity of chatbots?

According to the latest available data, ChatGPT currently has over 100 million users. And the website currently generates 1.8 billion visitors per month. This user and traffic growth was achieved in a record-breaking three-month period (from February 2023 to April 2023).

Here are the key use cases of how customers are getting the most out of business chatbots. Healthcare chatbots are transforming modern medicine as we know it, from round-the-clock availability to bridging the gap between doctors and patients regardless of patient volumes. Over the last couple of years, especially since the onset of the COVID-19 pandemic, the demand for chatbots in healthcare has grown exponentially. The global healthcare chatbots market accounted for $116.9 million in 2018 and is expected to reach a whopping $345.3 million by 2026, registering a CAGR of 14.5% from 2019 to 2026. Recruitment is a time-consuming and often cumbersome task that can be easily managed with the help of a chatbot.

Help center chatbots

Once this data is stored, it becomes easier to create a patient profile and set timely reminders, medication updates, and share future scheduling appointments. So next time, a random patient contacts the clinic or a hospital, you have all the information in front of you — the name, previous visit, underlying health issue, and last appointment. It just takes a minute to gauge the details and respond to them, thereby reducing their wait time and expediting the process. Zydus Hospitals, which is one of the biggest hospital chains in India and our customer did exactly the same.

chatbot use cases

Your customers can manage their orders in real-time without disrupting in-store operations. For instance, they can be used as a part of MPMS, or for simple communications between the administration and patients. For example, people who are going to visit the doctor can use the chatbot to check the doctor’s appointment time.

Make it easy to reach a human agent

Answer common questions such as store locations, pricing, or service availability anytime and anywhere. Maximize engagement, increase conversions, and collect vital customer data. While launching its AirMax Day shoes, Nike increased its average CTR by 12.5 times and the conversions four times with the help of StyleBot- Nike’s chatbot. Workativ provides an on-prem connector to sync between workflows and on-prem apps.

chatbot use cases

Thanks to marketing automation, chatbots have the ability to gauge the meaning of keywords and provide a 24/7 customer service. It can provide product specifications along with product suggestions based on the previous history of the customer. Their chatbot provides information about style guides, product pricing, and the like to enhance the shopping experience of customers.

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Before making final purchasing decisions, the customers always ask for the same cushions regarding the products and services and other details. Hence, answering repetitive questions will take your valuable time and resources to reduce by using chatbots. Program your chatbot retail app to automatically offer free trials to customers who ask for more information about your product or service. Nevertheless, if you don’t want to limit yourself to simple questions or tasks, you can integrate an already developed chatbot.

  • It then ensures that the customised data reaches the users seamlessly.
  • They could help determine if it’s a true emergency, provide the patient with tips on what to do until they see a doctor, and connect them with a physician or emergency

    service after hours.

  • There are various ways in which businesses can connect with their target audience.
  • For example, chatbots are expected to handle between 75 and 90% of healthcare and banking queries in 2022, which more than proves the point of how incredibly valuable chatbots are.
  • An IT administrator could ask a bot in his corporate collaboration platform to check if any servers are experiencing an unusually high resource load.
  • Your chatbot can fetch previous data and address them by their names when it comes to your returning customers.

They can also direct your customers to personalized recommendations. Your customers can use this tool to manage their loyalty points, making it easier for them to shop more often and earn more points. Whether you’re offering online ordering and in-store pickup, tracking packages, or following up on abandoned carts, your chatbot can be used for push notifications. Program your chatbot to notify customers at different points of their journey. Hello Fresh offers a discount to customers who ask via the chatbot.

Build Dedicated AI Powered Chatbot According to Your Specific Use Case in Minutes

But several operational activities are repetitive and tedious which can be automated with the help of top chatbot use cases. For instance, booking an appointment for a patient by calling the hospital or visiting in person is replaced by chatting with the chatbot. Likewise, patients often have a lot of common questions related to health that don’t really need a doctor’s visit.

  • Chatbots are being used across different aspects of business and have had many proven records of success.
  • Online shopping has expanded the options for shopaholics in a variety of ways.
  • With the right industry nuances including the legal jargon of the law, the bot does it all.
  • With chatbots, companies can now also track the users’ responses and direct them to an alternative product or service, while at the same time notifying sales reps to engage the customer.
  • What are the different types of chatbots, and how does each one work?
  • NBC launched its chatbot on Facebook Messenger shortly before the US presidential elections of 2016.

This is the percentage of questions your chatbots can’t respond to because they don’t understand them. It will give you an idea of what people are looking for when using self-service options and identify where you can improve your bot flows. Plus, 46 percent of customers get frustrated that they don’t have a choice in human vs. bot at the start of the interaction.

Answering Questions and Inquiries

Students have to visit the university and spend several hours to complete the admission process. A chatbot can automate the registration process and the student simply has to answer a bunch of questions and enter their personal details. Even while enrolling for a course, they no longer have to wait for the university website to load and metadialog.com to navigate to the course landing page. The chatbot can be placed on the website homepage with the option of enrolling for the upcoming courses. All course information can be depicted on this chatbot and students can learn about it conversationally. A lot of companies focus on improving sales and converting leads to boost their revenue.


While Julie can’t do the booking for customers, it can get them nearly all the way there. Customers may not like sharing data, but providing a name or preferences feels much less interfering during a conversation. More importantly, it allows businesses to see in real-time which parts of the conversation users are losing interest in and adjust the flow of the conversation accordingly. Customer service automation frees up manual labor by resolving common issues and answering most frequently asked questions. This not only reduces manual labor but also allows them to focus on more critical tasks.

Chatbots for Education

Meanwhile, the customers also get an instantaneous response, without having to wait for being mapped to an executive. Conversational chatbots use artificial intelligence, which can predict the choices and preferences of the customers while communicating. Businesses use it as a tool of silent salesmanship where the chatbot offers options that the customer might like, thereby increasing sales. Many millennials and Gen-Zs engage with social media apps and bots on those platforms daily, which makes Facebook Messenger chatbot important to every business. WhatsApp chatbot helps the users in product discovery, recommendations and checkouts too. Delivery tracking, offers, product return or exchange and order details can be shared with your users directly via WhatsApp Chatbot.

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This can be done by integrating the chatbot with a payments processing system, such as a bank’s online banking platform or a third-party payment processor. The chatbot can then use natural language understanding (NLU) and natural language generation (NLG) technologies to understand and respond to customer requests in a conversational manner. This can include things like initiating a payment, checking the status of a transaction, or providing information about account balances and recent transactions. By using chatbots for payments processing, financial institutions can provide their customers with a more convenient and user-friendly way to manage their finances.

Digital Services

Chatbots can handle many administrative tasks that — if missed — prevent the sales team from developing more relationships with leads. Your bot can book demo appointments with customers, walk customers through the onboarding process, and promote free trials and discounts. The chatbots will guide them to self-service solutions or direct them to submit service tickets and permission requests. If it’s a more complex question, the chatbot can also collect relevant and categorical information before directing them to the best agent for the job. Whether for impatience, anxiety, or actual issues, this leads to calls and messaging through digital channels at high volumes. At peak times (especially unexpected ones), these surges can quickly overwhelm even the best-prepared companies.

chatbot use cases

By using chatbots to deflect high call volumes, your service levels will improve. Plus, your tenants will be happier because they can submit tickets 24/7—not just during business hours—and get automatic notifications when there are updates to their submissions. And now, thanks to automated rent reminders sent via two-way SMS and the ability to pay rent online, you’re also seeing more on-time payments. It’s a win for their user experience and a win for your bottom line. With so much purchasing activity increasingly online, in-store retailers understand that going digital will help them compete with ecommerce businesses.

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A chatbot that’s integrated, or better yet, built right into your contact center platform, is much more helpful for your agents and supervisors. For example, it can pull information from more sources instantly, escalate to a live agent with all the contextual information intact. In fact, a survey by Oracle found that chatbot usage could lead to annual savings of more than half of the upfront costs for businesses.

  • This chatbot simplifies banking operations and delivers great value to users.
  • Chatbots that are advanced and meet the latest artificial intelligence trends can enable automated appointment booking to help customers book instantly from your website or Facebook page.
  • This could reduce the expenditure incurred by you while rescheduling the delivery.
  • And while being online 24/7 is important, replying quickly is another thing that visitors appreciate.
  • Service/Action chatbots require relevant info from users to initiate action.
  • But the marketing capabilities of insurance chatbots aren’t limited to new customer acquisition.

One in five says that these routine tasks take ten hours on average, which are highly subject to automation. For instance, check out this dominos Bot offering quick options for orders and more. Imagine a student studying late at night, needing clarification on an assignment or seeking guidance on a particular topic. Instead of feeling lost or frustrated, they can simply reach out to the chatbot, confident that they’ll receive prompt and accurate assistance. The main issue in categorizing and describing them is that each second website uses a chatbot, some of them are unnamed, and others are iterations of the previously mentioned.

Is Alexa a chatbot?

Alexa Virtual Assistant – Definition & use cases

Alexa is a virtual assistant technology that employs A.I. and NLP to parse user queries and respond. It is developed by Amazon and is mostly used in Echo speakers and smartphones.

Conversational AI is a technology that allows customers to perform specific tasks with just voice commands. Imagine being able to tell your smart speaker, “Hey Alexa…transfer 57 dollars to Bebinca’s account! That’s what Conversational AI does, and it has found traction with the banking industry. Numerous banks are leveraging Conversational AI to build voice-enabled apps to create differentiation in a highly regulatory-driven and parity industry. While social media is an excellent tool to engage audiences, chatbots help in having more in-depth conversations at an individual level with your users. This could play a huge hand in also establishing your brand personality (corporate, confident, reassuring, quirky…take your pick!).

chatbot use cases

Why do most customers prefer chatbots?

Get started with chatbots

Though consumers say they prefer waiting to speak with an agent, chatbots can still help reduce service costs by 30%. Their fast response times and ability to resolve simple requests are still distinct benefits that work.